I evaluated client background information and conducted in-depth interviews to obtain comprehensive case histories, preparing and submitting detailed monthly reports to NSIO Headquarters
I implemented and coordinated the delivery of targeted community services, ensuring programmes reached intended beneficiaries effectively and on schedule
I synchronised volunteer activities across a broad network of human service agencies, healthcare facilities, educational institutions, technology organisations, arts bodies, agricultural entities, sports, and trade organisations
I managed the selection and admission of clients into appropriate programmes, ensuring placements aligned with individual needs and programme criteria.
Connected clients with essential community resources including legal, medical, educational, financial, housing, and employment services through strategic referrals and hands-on assistance
I maintained active communication with social service agencies and healthcare providers involved in client care, facilitating information sharing and obtaining progress feedback to support holistic outcomes
I assessed clients' skill strengths and needs, using findings to inform personalised support plans and service recommendations
I guided clients in exploring available options and developing clear, actionable plans, providing consistent support and encouragement throughout the process
I delivered crisis intervention services and coordinated emergency shelter provision for clients in acute need
I organised and facilitated life skills workshops, behaviour management programmes, youth services initiatives, and broader community outreach programmes in collaboration with social service and healthcare professionals
I assessed and investigated client eligibility for social benefits, ensuring accurate and fair determination of entitlements
I advised and supported recipients of social assistance and government palliative programmes, helping them navigate and maximise available resources
I monitored the activities of social support workers, volunteers, and programme beneficiaries, conducting regular progress assessments, providing guidance, and addressing challenges proactively
I maintained comprehensive programme statistics to support ongoing evaluation, reporting, and research objectives
I conducted thorough investigations into the activities and disbursement of key federal programmes including the Conditional Cash Transfer (CCT), Homegrown School Feeding Programme (HGSFP), Npower (Teach, Health, Agro, Tech), and the Government Enterprise and Empowerment Programme (GEEP)